Publisher and current version
The provider and privacy contact for this product are Claritas Technology, Ngeme Stadium Entrance, Limbe, Southwest Region, Cameroon; [email protected]. This public notice is effective 28 October 2026. Earlier product branding or store package identifiers do not change the provider stated here.
Booking and workspace information
Reserva processes business workspace details, authorised team accounts and roles, services, availability and appointment records. Customer details can include names, contact information, booking notes and notification preferences supplied to the appointment business. Do not put sensitive medical or other special-category information in ordinary booking notes unless an appropriate lawful arrangement is in place.
Platform and appointment-business roles
Claritas operates Reserva; the appointment business decides how to offer its services and handle its customer relationship. Its customer privacy and cancellation notices apply alongside this platform policy. A booking is not proof of payment. Business customer funds and any platform subscription are separate.
Accounts and infrastructure
Available deployments use identity authentication, server-side workspace records and access controls. Hosting, database, identity and configured communication services process records needed for these features. Staff access is limited by workspace permissions. Payment credentials should be supplied only to the relevant payment provider, not ordinary booking fields.
Web platform and app version
This policy covers the Reserva platform and corresponding app functions. Browser or device session information supports sign-in and security. Optional analytics or marketing technologies require their own notice and choice before use. The linked cookie notice describes the current distinction.
Our role and purposes
Claritas Technology provides the product described in this policy. We use information to deliver requested features, authenticate authorised access where applicable, respond to support, protect the service, and meet legal obligations. A business or family workspace owner can determine how records about other people are used; that owner must have authority and provide any required information to those people.
Legal grounds and choices
Where a law requires a legal basis, processing may be necessary to provide a requested service or contract, for applicable legal obligations, for proportionate security and support interests, or with consent where required. Optional device permissions and AI features are separate choices. You can decline optional features; the relevant feature may then be unavailable.
Service providers and locations
Configured hosting, authentication, storage, email and payment providers process the information required for their roles. External services have their own terms and privacy notices. Information may be processed outside your country; where required we use applicable transfer safeguards. We do not sell personal information. Do not treat a provider named as an integration option as an account that is already connected.
Retention and deletion
Keep records only for their relevant purpose. Workspace records remain while needed for the requested service or until an authorised deletion request is completed, subject to recovery, backup, security, dispute and legal requirements. Removed data may remain in access-restricted backups until the applicable backup cycle expires. Support correspondence is kept for resolving the issue and related security or legal needs. We do not promise a fixed deletion time that the deployed service cannot enforce.
Security and sensitive information
We use access controls and safeguards appropriate to the product, but no system guarantees absolute security. Use strong credentials, restrict invitations and avoid recording unnecessary sensitive information. Do not send passwords, verification codes, identity documents or complete payment details in a support message.
Your information rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability and withdraw consent for processing based on consent. You may also complain to a competent supervisory authority. Contact [email protected] with the product and workspace concerned. We verify authority proportionately before disclosing or changing records. We do not require sensitive identity documents in an initial email.
Children and other people’s records
An adult or authorised guardian must manage use involving children and obtain any legally required permission. Do not create unauthorised profiles or publish private information about another person. Contact us if you believe a child’s or another person’s data has been used improperly.
Changes and contact
This notice takes effect on 28 October 2026. Material changes are explained through the relevant product or service before new processing begins where required. Publisher: Claritas Technology, Ngeme Stadium Entrance, Limbe, Southwest Region, Cameroon. Privacy and support: [email protected].