Publisher and current version
The provider and privacy contact for this product are Claritas Technology, Ngeme Stadium Entrance, Limbe, Southwest Region, Cameroon; [email protected]. This public notice is effective 28 October 2026. Earlier product branding or store package identifiers do not change the provider stated here.
Family profiles and memories
Family Tree can hold names, dates, relationships, profile photographs, stories and other family information an authorised user chooses to record. These records can concern living people and children. Obtain required permission and avoid unnecessary sensitive details; private workspace access is not permission to disclose someone else’s information.
Relationship building and AI
The current relationship viewer follows recorded family facts to calculate paths between profiles. AI-assisted relationship building is in development; do not treat a proposed relationship as a verified fact. This policy does not authorise undisclosed model training or sending private family records to an external AI service. Any additional AI data use needs a feature-specific explanation and lawful basis before it is enabled.
Access, sharing and hosting
Authentication and workspace permissions control access in the configured deployment. Invitations and sharing should be limited to the intended people. Server databases and configured image storage hold workspace content. A person with access can still copy information; check access before sharing. Public sharing must be a deliberate authorised choice.
Correction, export and removal
Ask your workspace administrator to correct family facts, manage access or use available export and deletion controls. Contact Claritas for a privacy request requiring platform assistance. Deleted records can enter a recovery period before removal; backup and legal retention can differ. Removing a connection does not necessarily remove each person’s profile.
Our role and purposes
Claritas Technology provides the product described in this policy. We use information to deliver requested features, authenticate authorised access where applicable, respond to support, protect the service, and meet legal obligations. A business or family workspace owner can determine how records about other people are used; that owner must have authority and provide any required information to those people.
Legal grounds and choices
Where a law requires a legal basis, processing may be necessary to provide a requested service or contract, for applicable legal obligations, for proportionate security and support interests, or with consent where required. Optional device permissions and AI features are separate choices. You can decline optional features; the relevant feature may then be unavailable.
Service providers and locations
Configured hosting, authentication, storage, email and payment providers process the information required for their roles. External services have their own terms and privacy notices. Information may be processed outside your country; where required we use applicable transfer safeguards. We do not sell personal information. Do not treat a provider named as an integration option as an account that is already connected.
Retention and deletion
Keep records only for their relevant purpose. Workspace records remain while needed for the requested service or until an authorised deletion request is completed, subject to recovery, backup, security, dispute and legal requirements. Removed data may remain in access-restricted backups until the applicable backup cycle expires. Support correspondence is kept for resolving the issue and related security or legal needs. We do not promise a fixed deletion time that the deployed service cannot enforce.
Security and sensitive information
We use access controls and safeguards appropriate to the product, but no system guarantees absolute security. Use strong credentials, restrict invitations and avoid recording unnecessary sensitive information. Do not send passwords, verification codes, identity documents or complete payment details in a support message.
Your information rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or portability and withdraw consent for processing based on consent. You may also complain to a competent supervisory authority. Contact [email protected] with the product and workspace concerned. We verify authority proportionately before disclosing or changing records. We do not require sensitive identity documents in an initial email.
Children and other people’s records
An adult or authorised guardian must manage use involving children and obtain any legally required permission. Do not create unauthorised profiles or publish private information about another person. Contact us if you believe a child’s or another person’s data has been used improperly.
Changes and contact
This notice takes effect on 28 October 2026. Material changes are explained through the relevant product or service before new processing begins where required. Publisher: Claritas Technology, Ngeme Stadium Entrance, Limbe, Southwest Region, Cameroon. Privacy and support: [email protected].